Responsible Gaming at rcc7

At rcc7, responsible gaming is not just a policy checkbox — it is a core part of how we operate. We believe that gambling, when enjoyed responsibly, can be a thrilling and perfectly legitimate entertainment activity. Cricket betting during BPL season, spinning the reels on a premium slot, or watching the live casino roulette wheel from Dhaka or Chittagong — all of it should feel exciting and stress-free. The moment it stops feeling that way, it is time to take stock.

Our responsible gaming framework gives every registered player in Bangladesh practical, easy-to-use tools to stay in control. Whether you want to cap your daily deposits, take a short break, or permanently close your account — everything can be managed through your account settings or by reaching out to our 24/7 Bangla-speaking support team. No judgment, no pressure, just help.

Problem gambling occurs when the urge to gamble becomes difficult to control and begins to interfere with daily life — relationships, finances, work, and mental health. It can develop gradually and often goes unnoticed until significant harm has already been done. Recognising the early signs is the most important step.

In Bangladesh, increased smartphone access and the popularity of cricket and live casino platforms mean more people are engaging with online betting than ever before. rcc7 takes that responsibility seriously. We actively invest in detection technology, staff training, and player education to ensure our platform remains a safe space for recreational enjoyment — not a trap.

Who Is Most at Risk?

Anyone can develop a gambling problem, but certain factors increase the risk: a personal or family history of addiction, depression or anxiety, financial stress, and easy access to gambling platforms. Young adults aged 18-30 in urban centres like Dhaka, Sylhet, and Chittagong who engage with mobile gaming are a demographic that benefits most from proactive responsible gaming education. If you fit this profile, take time to review the self-assessment checklist below.

If any of these questions resonated with you, please do not hesitate to contact us. Taking action early is always the right choice, and rcc7's support team is ready to help — in Bangla, at any hour.

All responsible gaming controls are accessible directly from your account dashboard after logging in. Here is a quick guide to each tool.

Setting a Deposit Limit

Go to Account Settings, then select Responsible Gaming. Choose Daily, Weekly, or Monthly and enter your preferred limit in BDT. The limit takes effect immediately. Increasing a limit has a 7-day cooling-off delay to prevent impulsive changes; decreasing a limit applies instantly.

Activating a Time-Out

Under the same Responsible Gaming menu, select Time-Out and choose your break duration: 24 hours, 7 days, or 30 days. During a time-out your account is temporarily suspended — you cannot log in, deposit, or place bets. Any pending withdrawals will still be processed normally.

Requesting Self-Exclusion

Self-exclusion is a stronger and longer-term measure. Select Self-Exclusion in Responsible Gaming settings and choose a period: 6 months, 1 year, 3 years, or Lifetime. Once active, self-exclusion cannot be reversed until the chosen period ends. You will also be removed from all promotional communications. We recommend this option for players who feel they need a firm boundary.

Enabling Reality Check Reminders

In Account Settings, enable Reality Check and set your preferred interval — every 15, 30, or 60 minutes. A pop-up will appear on screen showing your session time and total amount wagered. You can choose to continue or end your session at that point. It is a small nudge with a big impact.

We understand that reaching out can feel difficult. That is why our support agents are trained not to judge — only to help. Whether you need to activate a self-exclusion, talk through your concerns, or simply get information about the tools available to you, we are here. Your privacy is fully protected and no information is shared with third parties without your consent.

rcc7 is committed to creating an online gaming environment in Bangladesh where entertainment and player safety go hand in hand. We have built our responsible gaming programme with input from player feedback and industry best practice. Every feature we offer is designed to put you — the player — firmly in control of your own experience.

Our team pledges to uphold the following responsible gaming principles at all times:

• Never marketing to players who have self-excluded or requested a time-out.
• Actively monitoring accounts for signs of problem gambling behaviour and reaching out proactively.
• Strictly enforcing the 21+ age restriction — no exceptions, no ambiguity.
• Continuously improving our responsible gaming tools based on player needs and emerging research.

Gaming should bring joy, not hardship. rcc7 is proud to be a platform that Bangladeshi players can trust — not just for the quality of the games, but for the care we show for the people who play them. We will always put player welfare above platform revenue. That is not just a principle — it is a promise.